By the end of this chapter, you will be able to:
These skills will help you provide a comfortable, safe, and professional hair removal service that clients will appreciate and trust.
Compiled by: John Kiprono
The terms below are the basic language of hair removal services, used when consulting clients, recommending a method and explaining aftercare. Knowing them precisely helps the therapist choose the right method for the client's hair, skin and expectations, and explain how long the results will last. Example: a client asks for "something permanent" for her upper lip, so the therapist explains the difference between waxing, which lasts a few weeks, and electrolysis, which aims to stop regrowth permanently.
Hair removal is the removal of unwanted hair from the face or body, either from the skin surface or from the root. Methods are grouped by how long the results last: temporary methods remove hair at the surface or from the root and the hair grows back, while permanent or long-term methods damage the hair follicle so that regrowth stops or is greatly reduced. The method is chosen according to the area, the hair type, the skin and the client's wishes. Example: a client wanting smooth legs for a holiday next week is advised to have waxing, while a client wanting long-term reduction of chin hair is offered electrolysis.
Waxing is a temporary hair removal method in which warm or hot wax is spread over the hair, allowed to grip it and then removed quickly against the direction of hair growth, pulling the hairs out from the root. Because the hair is removed from the root, the skin stays smooth for several weeks and regrowth is often finer. It is used on the legs, arms, underarms, face and bikini line. Example: a client books a half-leg wax before a wedding, and the therapist applies warm strip wax and removes it with waxing strips, leaving the skin smooth.
Electrolysis is a permanent hair removal method in which a very fine sterile probe is inserted into each hair follicle and a small electrical current is passed through it to destroy the cells that grow the hair. Each hair is treated one by one, so a course of treatments is needed, but treated follicles cannot grow hair again. It works on all hair colours and is often used for small areas such as the upper lip and chin. It must only be carried out by a trained therapist using sterile, single-use probes. Example: a client with stubborn dark hairs on her chin attends weekly electrolysis sessions, with fewer hairs to treat at each visit.
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Create a free accountType: Individual
| Tools & Equipment | Materials |
|---|---|
| Tweezers | Client record card |
| Manicure set | Disposable gloves |
| Mirror (hand held) | Hand sanitizer |
| Pen | Towels (white face towel) |
| Cleanser (St Ives) | |
| Moisturizer (St Ives) | |
| Toner (Nivea) | |
| Disposable tissues | |
| Apron/duster |
| S/N | Item | Quantity |
|---|---|---|
| 1 | Client record card | 1 Pc per Candidate |
| 2 | Disposable gloves | 2 Pairs per Candidate |
| 3 | Pen | 1 Pc per Candidate |
| 4 | Hand sanitizer | 50 ml per Candidate |
| 5 | Mirror (hand held) | 1 Pc per Candidate |
| 6 | Towels (white face towel) | 2 Pcs per Candidate |
| 7 | Cleanser (St Ives) | 50 ml per Candidate |
| 8 | Moisturizer (St Ives) | 50 ml per Candidate |
| 9 | Toner (Nivea) | 50 ml per Candidate |
| 10 | Tweezers | 1 Pc per Candidate |
| 11 | Manicure set | 1 Set per Candidate |
| 12 | Disposable tissues | 20 Pcs per Candidate |
| 13 | Apron/duster | 1 Pc per Candidate |
| 14 | Comfortable flat closed shoes | 1 Pair per Candidate |
| Items to be Evaluated | Marks Available | Marks Obtained | Comments |
|---|---|---|---|
| TASK 1: Preparation and PPE | |||
| Identified and gathered requirements for hair removal consultation: client record card, gloves, cleanser, moisturizer, toner, tweezers (Award 1 mark for each correctly identified item up to 2 marks) | 2 | ||
| Wore personal protective equipment as per workplace policy: apron/duster, gloves, flat closed shoes (Award 1 mark each for apron, gloves, and shoes) | 3 | ||
| Sub-Total | 5 | ||
| TASK 2: Client Consultation and Communication | |||
| Greeted client professionally and explained consultation purpose (Award 1 mark for effective communication) | 1 | ||
| Collected client details: name, contact, health condition, allergies (Award 1 mark each for name/contact and health/allergy info) | 2 | ||
| Discussed client's hair removal needs and preferences (Award 2 marks for detailed discussion and understanding) | 2 | ||
| Recorded all information accurately on client record card (Award 2 marks for complete and clear record keeping) | 2 | ||
| Sub-Total | 7 | ||
| TASK 3: Skin and Hair Analysis | |||
| Analyzed skin type and condition for hair removal suitability (Award 1 mark each for correct skin type and skin condition identification) | 2 | ||
| Checked for contraindications or skin disorders and documented findings (Award 2 marks for identification and appropriate documentation) | 2 | ||
| Identified natural hair growth pattern and recorded on client record card (Award 2 marks for accurate analysis and recording) | 2 | ||
| Sub-Total | 6 | ||
| TASK 4: Hygiene and Safety Practices | |||
| Sanitized hands before and after consultation (Award 1 mark for proper hand hygiene) | 1 | ||
| Sanitized working area and equipment before consultation (Award 1 mark for sanitation) | 1 | ||
| Avoided cross-contamination by using disposable tissues and gloves (Award 2 marks for adherence to infection control) | 2 | ||
| Identified and managed potential hazards during consultation (Award 2 marks for hazard recognition and management) | 2 | ||
| Sub-Total | 6 | ||
| TASK 5: Client Agreement and Aftercare Advice | |||
| Discussed and agreed on hair removal service cost and procedure (Award 2 marks for clear communication and agreement) | 2 | ||
| Provided aftercare advice related to hair removal (Award 2 marks for relevant aftercare instructions) | 2 | ||
| Recorded consultation outcomes and client agreement on record card (Award 2 marks for complete record keeping) | 2 | ||
| Sub-Total | 6 | ||
| TASK 6: Workstation Cleanup and Tool Management | |||
| Cleaned and disinfected tools and equipment after consultation (Award 2 marks for proper cleaning and disinfection) | 2 | ||
| Disposed of waste according to workplace policy (Award 1 mark for correct waste disposal) | 1 | ||
| Organized workstation and stored reusable supplies appropriately (Award 1 mark for proper organization and storage) | 1 | ||
| Sub-Total | 4 | ||
| PRODUCT CHECKLIST | |||
| Completed client record card with client details, skin and hair analysis, consultation notes and agreed service plan (Award up to 10 marks for accuracy, completeness, and neatness of the record card) | 10 | ||
| Sub-Total | 10 | ||
| GRAND TOTAL | 44 | ||
Type: Individual
| Tools & Equipment | Materials |
|---|---|
| Pen | Client Record Card |
| Hair Removal Consultation Form | Disposable Gloves |
| Alcohol-based Hand Sanitizer |
| S/N | Item | Quantity |
|---|---|---|
| 1 | Client Record Card | 1 Pc per Candidate |
| 2 | Pen (blue or black ink) | 1 Pc per Candidate |
| 3 | Hair Removal Consultation Form | 1 Pc per Candidate |
| 4 | PPE (Disposable Gloves) | 2 Pairs per Candidate |
| 5 | Alcohol-based Hand Sanitizer | 50 ml per Candidate |
| Items to be Evaluated | Marks Available | Marks Obtained | Comments |
|---|---|---|---|
| TASK 1: Preparation and PPE | |||
| Wore disposable gloves as per workplace policy (Award 1 mark for each correctly worn glove) | 2 | ||
| Sanitized hands with alcohol-based hand sanitizer before starting (Award 1 mark for correct hand sanitization) | 1 | ||
| Prepared and arranged client record card and consultation form on workstation (Award 1 mark for proper arrangement) | 1 | ||
| Sub-Total | 4 | ||
| TASK 2: Client Consultation and Record Card Completion | |||
| Captured client's full name correctly on the record card (Award 1 mark for correct spelling and completeness) | 1 | ||
| Recorded client's contact details accurately (Award 1 mark for complete and correct contact information) | 1 | ||
| Documented client's health condition relevant to hair removal (Award 1 mark for relevant and clear health details) | 1 | ||
| Noted the specific hair removal service requested (Award 1 mark for correct service name and details) | 1 | ||
| Recorded skin type and skin condition based on consultation (Award 1 mark each for accurate skin type and condition) | 2 | ||
| Identified and recorded any contraindications or skin disorders (Award 1 mark each for identification and action taken) | 2 | ||
| Entered products and materials to be used during the service (Award 1 mark for correct product listing) | 1 | ||
| Signed and dated the client record card appropriately (Award 1 mark for proper signature and date) | 1 | ||
| Sub-Total | 10 | ||
| TASK 3: Post-Consultation Procedures | |||
| Explained the importance of the client record card to the client (Award 1 mark for clear explanation) | 1 | ||
| Ensured confidentiality of client information as per workplace policy (Award 1 mark for adherence to confidentiality) | 1 | ||
| Cleaned and sanitized the workstation after completing the record card (Award 1 mark for proper sanitation) | 1 | ||
| Disposed of any waste materials according to workplace policy (Award 1 mark for appropriate waste management) | 1 | ||
| Sub-Total | 4 | ||
| PRODUCT CHECKLIST | |||
| Client record card completed accurately with all required client and service details (Award 1 mark for each of 10 key data points correctly filled) | 10 | ||
| Sub-Total | 10 | ||
| GRAND TOTAL | 28 | ||
At the start of this chapter we promised you would be able to:
Tick each one you can genuinely do.
So, are you there yet?
You're competent when you can confidently do 50% or more of what this chapter promised.
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